Feedback, Commendations and Complaints

It is the duty to Aura Care Living to accept and act upon any feedback, compliments or complaints it receives pertaining to the environment, operation or care within its schemes.

If you have any feedback pertaining to any aspect of Aura Care Living, you can contact the village or home manager of the corresponding service.

Such feedback can be of any non-urgent nature and all will be directed to the Directorship of Aura Care Living.

You can also email


Should you have any serious concerns regarding the care or operation within any of the Aura Care Living Schemes, then in the first instance, please contact the manager or the village manager of the corresponding service.

If you feel that such contact is not the appropriate approach, you can email:


This email is monitored 24 hours a day and will immediately escalate to both the Directorship and quality team within Aura Care Living.

The Aura Care Living full complaints and safeguarding procedures are available on request. This contains all details of local safeguarding teams and further details on all issues.