There will also be a team members board on display within the Home itself for your information.

There is no maximum number, but if you were expecting a large party, then we would recommend that you speak to a member of the team so that a private area can be booked enabling you to enjoy this occasion.

It is entirely up to you who you allow to visit you. If there is someone that you do not wish to see then alert the Reception and Unit Manager and we will ensure that they are not permitted to see you.

Yes – there will be provision for visitors parking. Although we envisage that parking will be adequate for our Residents and their visitors, there may be times when there is an increase in vehicles on site such as Summer BBQs or any other social occasion. There is no restrictions on parking in the road outside the Home.

There will be a waking senior member of the team together with the care team, who will be on duty on each unit throughout the night. The Management will also be randomly completing night visits to ensure the safety and well-being of our Residents. There is also an on-call Duty Manager for Emergencies.

Should you become unwell then family will be able to stay with you in your room. We would provide a bed for them to sleep on. We do have couples care suites available in Stratton Care Home and a family room available at King’s Lodge subject to availability.

No. You will be able to come and go as you please but we would ask that you inform a team member of your approximate time of return, so that we are able to alert Security for you to access the Home on your return.

Team members are not permitted to keep such items on behalf of a Resident. We would recommend that your Will is kept by a Solicitor, Executor or given to the Home Manager, so that it can be securely kept within the Home’s safe.

Of course, you are able to bring in your own furniture, ornaments, and pictures to decorate your room as you like. A member of the team may have to discuss this with you if it poses any Health and Safety risk such as limiting access or movement around your room, furniture not meeting Fire Regulations. Our Maintenance team will assist you to move your property in and with any hanging of pictures.

No – you will be expected to supply these. We will be having a limited supply for you to purchase, should you run out of anything.

The bed linen provided will be a mix of cotton and other materials that meet Fire Regulations for safety and comfort.

No – you will be provided with linen and towels which will be laundered by the housekeeping team. Of course you are able to bring your own linen and towels if you wish to. We do just ask that any bedding is clearly labelled.

The mattresses provided will be foam-type mattresses, which are compatible with health and safety and IPC standards.

No – there is no safe within your room. We can provide a lockable cabinet/drawer so that you are able to lock valuables away or we do have the facility in our Administrators office to store items in the safe. You should be aware that access to this is limited to office hours only. The amount of money or valuables that you keep within your room is your personal choice. If you should be living with dementia, then a Best Interest meeting would be carried out to ascertain if it is advisable for you to keep money within your room.

We would carry out a thorough investigation to ascertain the disappearance.

Yes.

There are wet rooms with showers in each room. If you require to sit when showering, then we will provide a shower chair for your comfort. There will be a luxury relaxation bath located in each of the four units. A team member will discuss with you your preferences and the level of support you require when bathing.

We anticipate that we will be able to support and care for Residents when approaching the end of their life. We will have the facilities, equipment available and support of visiting health care professionals to ensure that all aspects of your care are addressed.

Each Aura Home provides different levels of care. The levels of care range from, respite care, residential care, residential dementia care and nursing. Speak to one of our advisers to find out what care is available at your home.

Yes – of course you can but we would ask if you could advise us, as we have a duty to keep your care records up to date.

Yes – we will be working closely with you to formulate a plan of care. We will of course include you in evaluation and updating each month or sooner, should your care and support needs change.

There are a number of options that you are able to choose from. These rates are dependent on assessment and may vary slightly according to your need requirements.

Before you come to live at an Aura Care Home, we will outline all the terms and conditions regarding your contract. You will need to evidence that you have sufficient funds to pay your fees for three years. If, after that, your funds become insufficient, we cannot guarantee that we will accept Local Authority funding.

Of course you are able to increase the amount of care that you receive whether it be physical or social, but this could incur an additional cost. Team members would liaise with you to discuss your wishes and any fee increase surrounding this.

You would have to give 28 days’ notice in writing of your intention to leave.

No, even before you arrive at the Home we will come and meet with you and discuss all your hobbies and leisure interests be it Social, Occupational or Intellectual. On arrival to the Home, our Team will sit with you and formulate a tailor-made plan of engagement. There may be events organised such as trips where it is limited numbers, so you would have to indicate if you wish to attend.

There is a hairdressing salon situated on the first floor. There will be a visiting hairdresser/barber available. You will be able to book an appointment directly with her or through a member of the team. Of course if you would prefer to have your own hairdresser visiting, then you will be able to have use of the salon when it is available or if you would prefer, we can arrange transport to take you to a salon within the community

All rooms are cleaned regularly with a deep clean performed every month. If there are any issues at any time, a member of the housekeeping team will be available to address them. Sheets will be changed as needed or required, and this can be discussed and arranged according to the resident’s preferences.

You are able to move freely around the Home should you wish to and are able to take your meals or refreshments in any of the dining areas or even in your room. We will ask that you alert a member of the team so that they know where to serve your meal.

We will of course discuss with you your dietary requirements prior to your arrival to an Aura Care Home. There will be three choices at every lunch time including a vegetarian option and the Head Chef will ensure that if you follow a vegan, gluten-free diet, any other specific diet or have food allergies, then meals will be adapted accordingly.

Yes, of course. There is a call system in your room where you can order food and drinks. However, please note that once the chefs have left for the day, the options become limited, and we may not be able to provide food at night.

We don’t encourage alcohol in rooms, but we do have a bar where a free drink is provided daily. Please note, we do not provide alcohol as a standard service at lunch.